Communication for Managers

Are you ready to step up your game?

Communication is the lifeblood of every successful organisation, and especially for managers. Communication for Managers is your practical guide to developing the essential communication skills you need to excel as a leader.

Led by expert Dr Bruce Johnstone, this course will equip you with the tools to communicate clearly, persuasively, and effectively in any situation.

You'll learn how to build rapport, manage conflict, tailor your message to different audiences, and navigate the complexities of cross-cultural communication. Supercharge your career and transform your team's performance with this vital course.

Start your learning journey

You will DISCOVER 10 session video presentations, WORKSHOP 20 theories and frameworks, REVIEW your learning with 10 quizzes and REFLECT and connect your learning with your own Management career.

WELCOME
- Welcome to Communication for Managers
SESSION 1. Foundations of Communication
- 1. DISCOVER – introduction Free Preview
- 1. WORKSHOP 1 – The Shannon-Weaver Model of Communication
- 1. WORKSHOP 2 – Transactional Model of Communication
- 1. REVIEW – take a quick quiz
- 1. REFLECT – post a comment
SESSION 2. Verbal Communication Skills
- 2. DISCOVER – introduction
- 2. WORKSHOP 1 – Transactional Communication in Action: Management Applications
- 2. WORKSHOP 2 – The Johari Window
- 2. REVIEW – take a quick quiz
- 2. REFLECT – post a comment
SESSION 3. Nonverbal Communication
- 3. DISCOVER – introduction
- 3. WORKSHOP 1 – Expectancy Violations Theory (EVT)
- 3. WORKSHOP 2 – Affect Display Theory
- 3. REVIEW – take a quick quiz
- 3. REFLECT – post a comment
SESSION 4. Written Communication
- 4. DISCOVER – introduction
- 4. WORKSHOP 1 – Readability Formulas (e.g., Flesch-Kincaid)
- 4. WORKSHOP 2 – Plain Language Principles
- 4. REVIEW – take a quick quiz
- 4. REFLECT – post a comment
SESSION 5. Interpersonal Communication
- 5. DISCOVER – introduction
- 5. WORKSHOP 1 – Social Penetration Theory
- 5. WORKSHOP 2 – Conflict Resolution Styles
- 5. REVIEW – take a quick quiz
- 5. REFLECT – post a comment
SESSION 6. Communication in Teams
- 6. DISCOVER – introduction
- 6. WORKSHOP 1 – Social Identity Theory
- 6. WORKSHOP 2 – Team Communication Models
- 6. REVIEW – take a quick quiz
- 6. REFLECT – post a comment
SESSION 7. Communication with Stakeholders
- 7. DISCOVER – introduction
- 7. WORKSHOP 1 – Uses and Gratifications Theory
- 7. WORKSHOP 2 – Relationship Management Theory
- 7. REVIEW – take a quick quiz
- 7. REFLECT – post a comment
SESSION 8. Crisis Communication
- 8. DISCOVER – introduction
- 8. WORKSHOP 1 – Situational Crisis Communication Theory (SCCT)
- 8. WORKSHOP 2 – Image Restoration Theory
- 8. REVIEW – take a quick quiz
- 8. REFLECT – post a comment
SESSION 9. Communication Technology
- 9. DISCOVER – introduction
- 9. WORKSHOP 1 – Media Richness Theory
- 9. WORKSHOP 2 – Diffusion of Innovations Theory
- 9. REVIEW – take a quick quiz
- 9. REFLECT – post a comment
SESSION 10. Cross-Cultural Communication
- 10. DISCOVER – introduction
- 10. WORKSHOP 1 – Hofstede's Cultural Dimensions Theory
- 10. WORKSHOP 2 – Communication Accommodation Theory (CAT) in a Cross-Cultural Context
- 10. REVIEW – take a quick quiz
- 10. REFLECT – post a comment
REFERENCES and RESOURCES
- REFERENCES

Introducing your guide Dr Bruce Johnstone

Course guide, Bruce Johnstone PhD MBA CA FHEA is a Melbourne-based university lecturer in Strategy and Entrepreneurship with extensive experience advising growth businesses in the United Kingdom, Australia and New Zealand.

In addition to his MBA and PhD in Entrepreneurship, Bruce is also a qualified chartered accountant (CA ANZ) and finance broker. He is a Fellow of the Higher Education Academy and an Academic Fellow of the Association of International Accountants.

Communication for Managers

Communication for Managers

Are you ready to step up your game?

Start your learning journey

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Introductory Offer

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Introducing your guide Dr Bruce Johnstone